Customer Service

Customer Service
Customer Service -- Safe Shopping Guarantee -- Terms and Conditions of Sale Agreement and Liability Release of Motobuys.com

SALES STAFF Our sales staff is experienced, knowledgeable and all are powersports enthusiasts. We take great pride in finding the right unit and gear for each customer.

SAFE SHOPPING GUARANTEE

Is it safe to use my credit card? Yes, shopping at MOTOBUYS.com is safe. Every credit card purchase on MOTOBUYS.com is covered by our MOTOBUYS.com Safe Shopping Guarantee. See Guarantee details below.

Why is MOTOBUYS.com so safe?

Safe Technology: Our secure socket layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts your credit card number so that it cannot be read as the information travels over the Internet.

Guarantee Details: 1. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, MOTOBUYS.com will cover the entire liability for you, up to the full $50.00. MOTOBUYS.com will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made at MOTOBUYS.com while using the secure server.

2. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

Liability Release of Motobuys.com Inc,



1) Jumping the vehicles can cause serious damage to the drive train (axle, transmission, suspension).

2) Injury or death can result from jumping vehicles. Do Not Jump.

3) I understand that the roll bars are cosmetic and a rollover could cause death or serious injury. The seller is not liable for death or serious injury.

4) I further understand that cosmetic damage is NOT covered by any factory warranties and unless noted.

5) Off-Road racing is dangerous. Death or injury could occur. The seller Is not liable for injury or death.

6) I understand all sales are final and that there is no right of rescission; no option for return or exchange for any vehicle(s) purchased.

7) I understand the warranty is a manufacturer parts replacement only. Parts are covered but no labor.

8) I understand that although some lending institutions do not require insurance, state law DOES require liability insurance and a driver’s license. I also understand that none of the products offered by the dealer constitutes insurance and a separate policy would have to be purchased from an outside source to protect my purchase and fulfill state requirements.

9) I understand that I have only 72 hours to notify the seller of any issues to the paperwork or the vehicle. After the 72 hours it will be accepted by the purchaser.

10) Off Road use only. Driving on paved roads can cause axle or transmission damage to some models of off-Road vehicles. On some units both tires turn equally, these are not a limited slip differential. Injury or death can occur from operating a non DOT vehicle on public roads.

11) Time of Essence. Time is of the essence of this contract. Seller’s acceptance of partial payments shall not in any manner modify the terms of this contract and such acceptance shall not be construed as a waiver of any subsequent defaults on Buyer’s part nor shall it waive the “time of essence” provision.

12) Attorney’s Fees. If it is necessary for Seller to take legal action to enforce any of Seller’s rights under this contract, Buyer agrees to pay to the extent permitted by law, the Seller’s reasonable attorney’s fees and court costs.

13) General. This contract is governed by applicable federal law and the laws of the State of Arizona or California at Sellers discretion. Any provisions found to be invalid shall not invalidate the remainder hereof. Waiver of any default shall not constitute waiver of any subsequent default. All words used herein shall be construed to be such gender and number as the circumstances require. The contract shall be binding upon Buyer’s heirs, personal representatives, successors and assigns and shall inure to the benefit of Seller’s successors and assigns. This contract constitutes the entire agreement between the parties with respect to the subject matter herein, and may not be altered or amended unless made in writing and duly executed by Seller.

14) Cash Deposit. If Buyer fails or refuses to accept delivery of any Vehicle or product or fails to comply with this contract, Seller may keep any cash deposit as liquidated damages, to the extent not prohibited by law. The deposit may also be used to reimburse the Seller for any expenses and losses Seller incurs or suffers as a result of Buyer’s failure or refusal to accept delivery of the Vehicle or product or to comply with this contract. Such expenses and losses may include Seller’s reasonable attorneys’ fees.

15) Non-Delivery. Seller is not liable for failure to deliver or for delay in delivering the Vehicle or other product where such failure or delay is due, in whole or in part, to any cause beyond Seller’s control or without Seller’s fault or negligence.

16) Risk of Loss; Insurance. The risk of loss to the Vehicle or any other items covered by this invoice passes to Buyer upon delivery of the Vehicle of other goods to Buyer at the address set forth by Buyer or such other place of receipt designated by Buyer. Buyer is responsible for maintaining its own theft and liability insurance coverage for the Vehicle.

17) Age. Buyer represents and warrants to Seller that Buyer if over the age of 18 years and is fully competent to enter into this contract. Buyer acknowledges that Seller is relying on this representation in entering and performing this contract.

18) Limitation of Damages. It is understood and agreed that Seller’s liability and Buyer’s sole remedy, whether in contract, under any warranty, in tort (including negligence), in strict liability or otherwise shall not exceed the return of the amount of the purchase price paid by Buyer, and under no circumstances shall Seller be liable for any special, incidental, punitive or consequential damages, including, but not limited to, property damage, damage to or loss of equipment, lost profits or revenue, costs of renting replacements and other additional expenses, even if Seller has been advised of the possibility of such damages.

19) No Liability for Buyer’s Negligence. Seller shall not be liable for any damages, losses or expenses as a result of Buyer’s negligence, whether deemed active or passive and whether or not any such negligence is the sole cause of any such damage, loss or expense.

Conditions of Sale



20) It is the responsibility of the Buyer to insure the safety and safe operation of all items sold to Buyer.

21) The mechanical fitness of the machine is the sole responsibility of the Buyer and operator.

22) Buyer acknowledges that there are dangers and risks inherent in the operation and use of all off-road or on-road vehicles, including but not limited to the danger and risk of collision with natural and man-made objects and with other vehicles and recreational users. 28) Buyer understands that personal injury, death, dismemberment or property damage can occur from any type of operation of an off-road recreational vehicle. Buyer accepts and assumes full responsibility for all such dangers and risks and the possibility of personal injury, death, property damage or loss resulting therefrom and from unsafe operation.

23) It is highly recommended that the Buyer or operator of this vehicle: (i) wear a helmet and safety belts at all times during operation of the vehicle and (ii) attend a safety course in operating ATVs, Dirt Bikes, UTVs or Dune Buggies.

WAVIER OF LIABILITY & TERMS and CONDITIONS OF PURCHASE #2

By purchasing any items online (this website) or off-line (via phone or in person), I, as buyer, acknowledge and agree to be above 18 years of age. Buyer understands and agrees that what is posted in writing on this site are the only descriptions and features motobuys claims or offers on any vehicle for sale on this site. Buyer acknowledges to have read and understands the terms and conditions of sale, vehicle listing, description, tech information and features, and by purchasing any vehicle online (this website) or off-line (via phone or in person) has been been informed via the written listing on this site of the vehicles features, description as well as terms and conditions of sale and return policy. By purchasing any item from Motobuys.com, once your item has been shipped, you (buyer) agree that you haved waived all your rights to file a chargeback with your (buyers)credit card company used in the purchase or with Pay Pal for any and all reasons(except for non receipt of item). Buyer fully agrees that any and all issues will be handled in accordance with the binding terms and conditions of sale policy (found here) and the warranty policy clearly stated on the items listing page. Motobuys reserves the right to refuse service or sell to, cancel orders and or refund payments to anyone. Motobuys reserves the right to change or delete vehicle as well as gear (accessories) listings. Motobuys reserves the right to change feature listings without notice and to ship the new item models without notice as models change. Prices, specifications, and images are subject to change without notice. Buyer acknowledges and agrees that Motobuys.com is not responsible for listed features, typographical or illustrative errors.

The pictures provided on this website are only a representation of the actual product being sold. On occasion the factory may without notice make changes to any product that are not represented in the pictures provided. We will make every attempt to keep all of our pictures, specifications, and color changes as up to date as possible. At no point will Motobuys be held liable for factory authorized changes in design, specification, or color variations. The pictures provided on this website are only a representation of the actual unit being sold. On occasion the factory may without notice make changes to the units that are not represented in the pictures provided. Motobuys will make every attempt to keep all of it's pictures, specifications, and color changes as up to date as possible. At no point will Motobuys be held liable for factory authorized changes in design, specification, or color variations not represented by our pictures or specification sheets.

I, as buyer, acknowledge and understand that riding an all-terrain-vehicle, Utility Vehicle, dirt bike, go kart, motorcycle, moped, pocket bike and gas scooter is a dangerous activity that requires various degrees of skill and experience for individual riders. I, as buyer, understand that these activities can result in serious injury to the person and damages to property and voluntarily assume any and all risk associated with loss, damage or injury while riding the vehicles advertised on our website. I, as buyer, am aware of the risks, hazards and dangers of personal injury, death and disability inherent with the specific use of these vehicles as well as the inherent risks, hazards and dangers of personal injury and disability increase with inexperienced riders. I, as buyer, agree to release and forever discharge Motobuys.com or its parent company and their agents, servants, employees, officers, directors, trustees and all other persons or entities acting on their behalf and the manufacture from any and all claims, actions, damages, liabilities, cost or expenses and attorney fees which are related to, arise out of, or are in any way connected to your participation or use of these vehicles, use of equipment or property supplied by Motobuys.com or its parent company or your presence upon the premises , whether or not such claims, actions, damages, liability, cost or expenses are caused by the negligence of the seller, manufacture or distributor. By this Agreement, it is my intention as buyer, to surrender and waive any rights to sue or exercise any legal rights to seek damages from Motobuys.com or its parent company and their agents, servants, employees, officers, directors, trustees and all other persons or entities acting on their behalf. I as buyer agree to pay notary fees of ($10) per signature if required by my states DMV. This Agreement shall be affecting and binding upon my heirs, agents, personal representatives and assigns. I, as buyer, hereby certify that I am over the age of 18 years of age. I, as buyer, have carefully read the foregoing and acknowledge that I understand and agree to all the above Terms and Conditions. I have had the opportunity to ask any and all questions regarding this Agreement and the affect of the same. I, as buyer, am aware that by purchasing this item and sending/remitting payment for it/them, I assume all risk, and waive and release certain substantial rights that I may have or possess. I, as buyer, therefore release all liability and waive all rights I may have in regards to my child's, or myself, activities with any items purchased from Motobuys.com

Important Limitations on your rights: I, as buyer, have carefully read the Terms and Conditions agreement as well as the warranty policy and acknowledge that I understand and agree to all the Terms and Conditions and Warranty Policy. I have had the opportunity to ask any and all questions regarding this Agreement and Warranty and how they relate to my purchase. I, as buyer, am aware that by purchasing this item and sending/remitting payment for any item(s), I assume all risk, and waive and release all legal rights that I may have or possess. I, as buyer, therefore release all liability and waive all Legal rights I may have in and with any items purchased from Motobuys. Any and all issues or problems will be solved in accordance to the terms agreement and warranty policy specified in this binding contract. By purchasing a product from Motobuys, once order has been shipped you agree that you waive your right to any chargeback on your credit card or Pay Pal account under any circumstance (except non-receipt of order) and will handle any and all issues in accordance to our terms and conditions policy and warranty policy.

SERVICE DEPARTMENT Our service department is staffed with well-trained technicians who provide you many years of combined experience both in-person and online. We pride ourselves in fast efficient service on all the products we sell. We also offer custom upgrades on most of the units we sell, if you want it we will do our best to make happen for you.

PARTS Parts are never a problem at MOTOBUYS.com. We carry a vast selection of parts for all the brands we sell. If we don�t have it, we know where and how to find it for you, FAST. If we sell it, we provide parts for it.

OUR MISSION From our sales staff and parts counter to the service and finance department, our complete organization is here to make your purchasing experience at MOTOBUYS.com, a fun and enjoyable event. Visit our online offerings and find out why we are the fastest growing dealer on the net today.

MOTOBUYS understands that there are many competitors on the web, however our staff has over 35 years in the Powersports industry and we offer only the models and brands we KNOW are the best in the price class. Motobuys.com has been selling bikes for years and we are a true AMERICAN owned, operated, licensed and bonded dealership. We sell the best quality, performance and durability for your hard earned dollar! Please compare our models, warranty and follow-up service and you will find MOTOBUYS.com is your best source for all your online vehicle and gear and accessories purchases.

VEHICLE SETUP

Remember that by purchasing a vehicle online, you are responsible for performing the setup that a dealer would normally perform - such as putting on tires, hooking up the battery, checking tightness of all nuts and bolts, changing oil, etc. Occasionally some units may need other routine items checked/adjusted such as adjusting the carburetor idle and mixture screws, checking to ensure wires are well connected, adjusting chain slack and alignment, if needed. Although you may perform your own assembly please check the machine you are purchasing to validate if your warranty supports self assembly. Most warranties require for good reason a certified mechanic to check and validate the mechanical well being of your new purchase. We will gladly assist you with any technical questions. We have prepared assistance for you to help properly maintain your new purchase!

REMEMBER!

You are responsible for performing the set-up/"PDI" that a dealer would normally perform. i.e.- installing rear view mirrors, setting up and connecting the battery, checking tightness of all screws, nuts, bolts, changing oil, etc. Items such as lose hardware and parts damaged from loose hardware and components are not covered under warranty. It is advisable to use a thread locking agent such as Loctite on all hardware to help prevent loose of hardware. Occasionally, on some units, it may be necessary to perform other routine checks/adjustments, such as adjusting the setting of the idle speed and fuel/air mixture screws on the carburetor, cleaning of the carburetor, checking to ensure wires are connected properly, adjusting chain slack and alignment(if applicable), in order to achieve optimum performance from your vehicle. We will gladly assist you with any additional technical questions you may have.

The Factory Parts Warranty covers any manufacture defect part that are not damaged or broken while riding. The Factory warranty covers motor parts for 3 to 6 Months depending on model, (or unless an extended warranty is purchased) from the date of purchase, the factory warranty only covers motor and electric parts and the parts must be sent in for replacement as required by the factory. The warranty does NOT cover wear and tear parts, initial setup costs OR LABOR. The buyer must diagnose any issues and you can call our tech support assist you to diagnose the problem. Parts for replacement must be shipped back and the new part will then be shipped to you.

TECH SUPPORT

You can always contact our Tech Support Team by e-mail or by calling 877-667-6289.

HOW TO CLEAN YOUR CARBURATOR



WAVIER OF LIABILITY & TERMS and CONDITIONS OF PURCHASE

By purchasing any items online (this website) or off-line (via phone or in person), I, as buyer, acknowledge and agree to be above 18 years of age. Buyer understands and agrees that what is posted in writing on this site are the only descriptions and features motobuys claims or offers on any vehicle for sale on this site. Buyer acknowledges to have read and understands the terms and conditions of sale, vehicle listing, description, tech information and features, and by purchasing any vehicle online (this website) or off-line (via phone or in person) has been been informed via the written listing on this site of the vehicles features, description as well as terms and conditions of sale and return policy. Buyer fully agrees that any and all issues will be handled in accordance with the binding terms and conditions of sale policy (found here) and the warranty policy clearly stated on the items listing page. Motobuys reserves the right to refuse service or sell to, cancel orders and or refund payments to anyone. Motobuys reserves the right to change or delete vehicle as well as gear (accessories) listings. Motobuys reserves the right to change feature listings without notice and to ship the new item models without notice as models change. Prices, specifications, and images are subject to change without notice. Buyer acknowledges and agrees that Motobuys.com is not responsible for listed features, typographical or illustrative errors.

The pictures provided on this website are only a representation of the actual product being sold. On occasion the factory may without notice make changes to any product that are not represented in the pictures provided. We will make every attempt to keep all of our pictures, specifications, and color changes as up to date as possible. At no point will Motobuys be held liable for factory authorized changes in design, specification, or color variations. The pictures provided on this website are only a representation of the actual unit being sold. On occasion the factory may without notice make changes to the units that are not represented in the pictures provided. Motobuys will make every attempt to keep all of it's pictures, specifications, and color changes as up to date as possible. At no point will Motobuys be held liable for factory authorized changes in design, specification, or color variations not represented by our pictures or specification sheets.

I, as buyer, acknowledge and understand that riding an all-terrain-vehicle, Utility Vehicle, dirt bike, go kart, motorcycle, moped, pocket bike and gas scooter is a dangerous activity that requires various degrees of skill and experience for individual riders. I, as buyer, understand that these activities can result in serious injury to the person and damages to property and voluntarily assume any and all risk associated with loss, damage or injury while riding the vehicles advertised on our website. I, as buyer, am aware of the risks, hazards and dangers of personal injury, death and disability inherent with the specific use of these vehicles as well as the inherent risks, hazards and dangers of personal injury and disability increase with inexperienced riders. I as buyer fully understands that I am responsible for selecting the correct size of vehicle if purchasing a unit(s) for a child. I, as buyer, agree to release and forever discharge Motobuys.com or its parent company and their agents, servants, employees, officers, directors, trustees and all other persons or entities acting on their behalf and the manufacture from any and all claims, actions, damages, liabilities, cost or expenses and attorney fees which are related to, arise out of, or are in any way connected to your participation or use of these vehicles, use of equipment or property supplied by Motobuys.com or its parent company or your presence upon the premises , whether or not such claims, actions, damages, liability, cost or expenses are caused by the negligence of the seller, manufacture or distributor. By this Agreement, it is my intention as buyer, to surrender and waive any rights to sue or exercise any legal rights to seek damages from Motobuys.com or its parent company and their agents, servants, employees, officers, directors, trustees and all other persons or entities acting on their behalf. I as buyer agree to pay notary fees of ($10) per signature if required by my states DMV. This Agreement shall be affecting and binding upon my heirs, agents, personal representatives and assigns. I, as buyer, hereby certify that I am over the age of 18 years of age. I, as buyer, have carefully read the foregoing and acknowledge that I understand and agree to all the above Terms and Conditions. I have had the opportunity to ask any and all questions regarding this Agreement and the affect of the same. I, as buyer, am aware that by purchasing this item and sending/remitting payment for it/them, I assume all risk, and waive and release certain substantial rights that I may have or possess. I, as buyer, therefore release all liability and waive all rights I may have in regards to my child's, or myself, activities with any items purchased from Motobuys.com

Important Limitations on your rights: I, as buyer, have carefully read the Terms and Conditions agreement as well as the warranty policy and acknowledge that I understand and agree to all the Terms and Conditions and Warranty Policy. I have had the opportunity to ask any and all questions regarding this Agreement and Warranty and how they relate to my purchase. I, as buyer, am aware that by purchasing this item and sending/remitting payment for any item(s), I assume all risk, and waive and release all legal rights that I may have or possess. I, as buyer, therefore release all liability and waive all Legal rights I may have in and with any items purchased from Motobuys. Any and all issues or problems will be solved in accordance to the terms agreement and warranty policy specified in this binding contract. By purchasing a product from Motobuys, once order has been shipped you agree that you waive your right to any chargeback on your credit card or Pay Pal account under any circumstance (except non-receipt of order) and will handle any and all issues in accordance to our terms and conditions policy and warranty policy.

You (by purchasing from Motobuys) agree that Arizona or California law (regardless of conflicts of law principles) shall govern this Agreement, that any dispute arising out of or relating to this Agreement shall be subject to the exclusive venue of the federal and state courts in the State of Arizona or California at Motobuys sole option, and that you submit to the exclusive jurisdiction of the federal and state courts in the State of Arizona or California. The failure of Motobuys to exercise or enforce any right or provision of the this agreement shall not constitute a waiver of such right or provision. The failure of Motobuys or You to exercise in any respect any right provided for herein shall not be deemed a waiver of any further rights hereunder. This Agreement, accepted by You, upon Your purchasing from Motobuys, contains the entire agreement between you and Motobuys. If any provision of this Agreement is held invalid, the remainder of this Agreement shall continue in full force and effect.